FAQS

Customer service hours are: Monday to Friday, 10:00 a.m. to 2:00 p.m. and 4:00 p.m. to 6:00 p.m.

The €400 grant that the Ministry of Culture and Sport gives to 18-year-olds to purchase and enjoy cultural products and activities.

1. Choose any event except sporting events.

2. During the purchase process, select the 'Youth Cultural Pass' option in the 'Pay by Card' menu.

3. Use your prepaid card to purchase your tickets. Remember that you have a maximum of €200; you cannot make a purchase exceeding this amount.

If you have any problems using your cultural pass when purchasing tickets for one of our concerts, please don't hesitate to contact our customer service team at info@roigarena.es. We'll be happy to help you resolve any issues.

No. Please note that the maximum amount you can spend with your cultural pass is €200.

To contact Roig Arena, you can email us at info@roigarena.es.

On our website www.roigarena.com or other official sales channels.

Nominal tickets are personalized tickets. Each one is linked to a specific first and last name to identify the person who will attend the concert.

Tickets marked as reduced visibility indicate that there are areas in the venue where you do not have a complete view of the event. There may be an object that limits or obstructs your view.

Yes. You have until tickets are sent out, 10 days before the event, to change the name on your tickets.

There is a limit of 6 tickets per purchase.

If you have a reduced mobility condition, you will need to purchase a special ticket. Remember that you will be asked to show your disability certificate at the entrance.

Each reduced mobility ticket allows access with one companion.

Regulations depend on the specific event. When purchasing your ticket through official sales channels, you should check the specific conditions established by the organizer.

Yes, all PRM restrooms are equipped with a baby changing table.

Yes, in ring 1, you can consult the accommodation staff or Roig Arena organization.