FAQS

Once the event has started, entry to the Arena will be permitted up to 15 minutes before the end of the event.

Yes, you can leave the Arena whenever you wish, bearing in mind that once you leave, you will not be able to re-enter.

Yes, the venue is made up of four sections, each with stairs and elevators available for the general public.

C/ Bomber Ramón Duart, 12, 46013, Valencia.

The closest metro line is L10, Quatre Carreres, which is a five-minute walk from Roig Arena.

The bus lines with stops near Roig Arena are: L7, L13, L14, L35, and L99 (EMT).

The closest taxi ranks on event days are:

- Av. Antonio Ferrandis 22, 46013, Valencia. Next to the venue.

- C/ Bomber Ramón Duart 17, 46013, Valencia. Next to the venue.

Currently, there are only public bus services. The bus lines with stops near Roig Arena are: L7, L13, L14, L35, and L99 (EMT).

Customer service hours are: Monday to Friday, 10:00 a.m. to 2:00 p.m. and 4:00 p.m. to 6:00 p.m.

The €400 grant that the Ministry of Culture and Sport gives to 18-year-olds to purchase and enjoy cultural products and activities.

1. Choose any event except sporting events.

2. During the purchase process, select the 'Youth Cultural Pass' option in the 'Pay by Card' menu.

3. Use your prepaid card to purchase your tickets. Remember that you have a maximum of €200; you cannot make a purchase exceeding this amount.

If you have any problems using your cultural pass when purchasing tickets for one of our concerts, please don't hesitate to contact our customer service team at info@roigarena.es. We'll be happy to help you resolve any issues.

No. Please note that the maximum amount you can spend with your cultural pass is €200.

To contact Roig Arena, you can email us at info@roigarena.es.

On our website www.roigarena.com or other official sales channels.

Nominal tickets are personalized tickets. Each one is linked to a specific first and last name to identify the person who will attend the concert.

Tickets marked as reduced visibility indicate that there are areas in the venue where you do not have a complete view of the event. There may be an object that limits or obstructs your view.

Yes. You have until tickets are sent out, 10 days before the event, to change the name on your tickets.

There is a limit of 6 tickets per purchase.

If you have a reduced mobility condition, you will need to purchase a special ticket. Remember that you will be asked to show your disability certificate at the entrance.

Each reduced mobility ticket allows access with one companion.

Regulations depend on the specific event. When purchasing your ticket through official sales channels, you should check the specific conditions established by the organizer.

Yes, all PRM restrooms are equipped with a baby changing table.

Yes, in ring 1, you can consult the accommodation staff or Roig Arena organization.

At sporting events, the sale and consumption of alcoholic beverages is prohibited. At other events, the consumption of alcoholic beverages is only allowed for those over 18 years old.

Yes. Please ask the catering staff.

Roig Arena has a Mediterranean restaurant, a delicatessen, and a gastronomic terrace offering a more street-food style, open 365 days a year. In addition, on event days, there are bars and sales points throughout the venue where you can buy drinks and snacks.

Poble Nou:

Monday to Sunday: 1:00 p.m. to 5:00 p.m.

Thursday to Sunday (on event days): 8:00 p.m. to 12:00 a.m.

If there is no event, the restaurant will be closed on Sunday.

Ultramarinos Roig:

Monday to Sunday: 8:30 a.m. to 5:00 p.m.

El Mercat de Roig Arena:

Monday to Thursday: 12:00 p.m. to 10:30 p.m.

Friday to Sunday: 10:00 a.m. to 11:30 p.m.

Roig Arena has a Mediterranean restaurant, a delicatessen, and a gastronomic terrace offering a more street-food style, open 365 days a year. In addition, on event days, there are bars and sales points throughout the venue where you can buy drinks and snacks.

Roig Arena has a parking lot with over 1,200 spaces.

The parking costs €0.0333 per minute if you pay through the Roig Arena app. Otherwise, it costs €0.05 per minute. The option to reserve a space is not yet available.

We have 32 spaces for people with reduced mobility.

The spaces measure 2.40m x 4.80m. The maximum height is 2.20m. Your van will fit if it is within these measurements.

Currently, we have 28 spaces for electric charging. You can find chargers for your electric vehicle on Level 1 and Level 2.

The price for charging is €0.25/kWh, managed by Iberdrola.

The hours are from 8:00 a.m. to 12:00 a.m. (extendable up to 1 hour after the end of an event). This is important because overnight parking is prohibited. If you do so, the maximum daily rate of €30 will apply.

The distance from the parking lot to Roig Arena is 500 meters.

The parking has staff available to assist you, or you can email parking@roigarena.es.

Yes, all designated entrances have security control to prevent prohibited items from being brought in. Such items must be left in the external lockers before entering the venue.

Yes, all items collected after each event are stored at the venue’s security control for up to 15 days.

Locate the emergency exits marked throughout the venue.

In case of evacuation, go to the nearest exit following the indicated paths.

Stay calm and pay attention to the instructions of venue staff and announcements.

No, we have lockers/external storage where these items must be left.

We have medical staff visibly distributed throughout the venue. If you need assistance, contact any member of staff and they will get in touch with the medical services.

You can contact the Partnerships department at the following address: partnership@roigarena.es

If you are interested in purchasing a VIP product, contact us here: hospitality@roigarena.es.

From the app, go to “Sign in” and click on the “Forgot your password?” option. Then, enter the email address you registered with, and you will receive an email to reset your password.

Yes, by having an account and using the app, you can:

• Get all the information and real-time updates about the event.

• Reserve a table at our two restaurants or order any food/drink quickly and easily on event days.

• Access all your tickets, both upcoming and past, without the risk of losing them.

• Save your payment methods to speed up the purchase process.

• Pay for your parking directly from the app using a card, Apple Pay, or Google Pay.

• And many other advantages.

In the app, you can choose to receive notifications or not. You can also change your password, delete your account, modify personal information (name, surname, date of birth), and update payment methods.

On the website, you can do all of this except manage notifications.

No, the app does not work without an internet connection.

The app allows you to register and create an account, although you can also browse some content without signing in.

From the bottom menu, you can access the following sections:

Roig Arena: main screen with general information about the venue, photos, frequently asked questions, and links to our social networks.

The Auditorium is a versatile space within our arena, designed to accommodate a variety of purposes and events. It can be used for meetings, conferences, concerts, presentations, corporate events, sports activities, and more. The space has a maximum capacity of up to 2,000 people.

Roig Arena has a capacity of 15,200 for basketball and 18,300 for concerts.