Data subject

Those interested in purchasing tickets for themselves and others to events held at the Roig Arena.

Data

Identification and contact information (such as first name, last name, email address, phone number);

Financial information required for payment;

Other information such as date of birth, ID, supporting documents in relation to reduced mobility, and authorizations from legal guardians for minors to attend events to manage their attendance.

Browsing data: IP address, browser.

Purpose

Ticket purchase, event attendance and capacity management.

Guaranteed ticket purchase service to manage ticket refunds, if applicable.

In addition, to comply with legal obligations regarding tax and security matters and analyze and improve the use of the app/website.

Legal basis

Execution of a contract.

Recipients or transfers

We use service providers such as Salesforce, Enterticket, and Caixabank.  We may share your data with public authorities and state forces if required. In addition, we may share your data to comply with tax obligations, as well as to Roig Arena Collaborators and Sponsors.  List of Sponsors and Collaborators.

International data transfers

Salesforce may transfer your data to its servers in the United States. They use mechanisms to ensure the security of your data.

Retention period

Generally, we will retain your data for the time strictly necessary to fulfill the purpose for which it was collected or, where applicable, for the legally established periods.

Data subject

Minors attending events held at Roig Arena.

Data

Identification and contact information (such as first name, last name, email address, phone number);

Other information such as date of birth, ID, and authorization from legal guardians to manage your attendance.

Purpose

Ticket purchase, event attendance and capacity management.

In addition, comply with legal and safety obligations.

Legal basis

Consent must be expressly given by the parent/guardian for children aged under 16.

Recipients or transfers

We use service providers such as Salesforce, Binarys, Enterticket, and Caixabank.  We may also share your data with public authorities and state forces if required.

International data transfers

Salesforce may transfer your data to its servers in the United States. They use mechanisms to ensure the security of your data.

Retention period

Generally, we will retain your data for the time strictly necessary to fulfill the purpose for which it was collected or, where applicable, for the legally established periods.

Data subject

Users taking out the guaranteed purchasing service.

Data

Identification details, contact details, and any personal information that may be included in the documents that prove the reason for the ticket refund (health information, death certificates of family members, court summons information, traffic accident or vehicle breakdown reports, damage to property, etc.).

Purpose

To provide the guaranteed ticket purchase service entitling you to obtain a refund for your tickets should any of the circumstances established affect the service.

Legal basis

Execution of a contract.

Recipients or transfers

We use service providers such as Salesforce, Enterticket, and Caixabank.  We may also share your data with public authorities and state forces if required.

International data transfers

Salesforce may transfer your data to its servers in the United States. They use mechanisms to ensure the security of your data.

Retention period

Generally, we will retain your data for the time strictly necessary to fulfill the purpose for which it was collected or, where applicable, for the legally established periods.

Data subject

Users of the Car park.

Data

Vehicle information (license plate, color, and model), identification information (first name, last name, email address, and optional phone number), and financial and payment information. Image data (video surveillance).

Purpose

Management of the contractual relationship for the provision of parking services and booking management;

Vehicle access, entry, and exit control.

Compliance with the vehicle custody obligations established by Law 40/2002.

Claims management.

Legal basis

Enforcement of contractual measures.

Recipients or transfers

Service providers such as: Dekalabs, Skidata, Global Payment, financial institutions.

Public authorities and state security forces in compliance with the corresponding legal obligations.

International data transfers

No international transfers are made.

Retention period

Generally, we will retain your data for the time strictly necessary to fulfill the purpose for which it was collected or, where applicable, for the legally established periods.

Data subject

Users of the App.

Data

Identification data (name, surname, email and optional telephone number) and financial and payment data.

Purpose

Allow access to and use of the App;

Manage the user profile and its features (e.g., tickets, bookings, notifications).

Legal basis

Enforcement of contractual measures.

Recipients or transfers

Service providers such as: Dekalabs, Covermanager, Global Payment, financial institutions.

International data transfers

No international transfers are made.

Retention period

Generally, we will retain your data for the time strictly necessary to fulfill the purpose for which it was collected or, where applicable, for the legally established periods.

Joint controllers

●    Name and identity: Valencia Basket Club S.A.D. for sporting events in which it participates and/or which are organized by the club and held at the Roig Arena.

      Corporate Tax ID: A-46.406.930

Address and post code: Avenida Hermanos Maristas 16, Valencia (Valencia), 46013.

Contact information: rgpd@roigarena.es

●    Name and identity: Licampa 1617 S.L., as the owner of the facility, for shows and events organized and held at the Roig Arena.

Corporate Tax ID: B-98.955.503

Address and post code: C/ Bomber Ramon Duart 12, Valencia (Valencia), 46013.

Contact information: rgpd@roigarena.es

Data subject

All attendees within the Roig Arena, including the Car park.

Data

Image.

Purpose

Security during events, both at the venue and in the car park.

Legal basis

Our legitimate interest in maintaining the security of the venue during events and compliance with a legal obligation.

Recipients or transfers

Competent authority, such as the security coordinator and, where applicable, the State Security Forces and/or Courts. Some service providers (IT specialists, legal advisors, etc.), Prosegur, may have access to the data.

International data transfers

No international transfers are made.

Retention period

Recordings will be retained for one month after they are made, except in the event that a right of access is exercised, in which case the recording will be kept until a response has been issued, and no longer than the period established by the Data Protection Regulation for providing a response. They may also be retained for a longer period than indicated when required for submission as part of a judicial proceeding.

Data subject

Potential candidates.

Data

Identification and contact information (name, surname, email, phone number), academic and professional information (CV), and LinkedIn profile.

Purpose

Process your application to work with us, as well as manage the selection process for vacancies and conduct interviews, with a view to you joining our company.

Legal basis

Undertake pre-contractual measures at the request of the data subject when you apply via LinkedIn. Your consent when sending us your CV by email, via our website, or in person.

Recipients or transfers

We use service providers such as LinkedIn or Typeform, Bizneo Solutions S.L., temporary employment agencies.

International data transfers

Yes, LinkedIn may transfer data to the US, implementing mechanisms that guarantee data protection. Typeform stores its data in the US.

Retention period

Generally, we will retain your data for the time strictly necessary to fulfill the purpose for which it was collected or, where applicable, for the legally established periods.

Data subject

Website users.

Data

Identification and contact information (first name, last name, email address, phone number.)

Purpose

Sending commercial communications about all activities at the venue.

Sending commercial and transactional communications related to products or services previously purchased.

Legal basis

For us to send you these communications, you must provide us with your consent. However, we may send you commercial and transactional communications related to products previously purchased, provided you have a contractual relationship with us and the products are related to them, pursuant to Article 21 of the Law on Information Society Services and Electronic Commerce.

Recipients or transfers

Service providers such as Salesforce.

International data transfers

Salesforce may transfer your data to its servers in the United States. They use mechanisms to ensure the security of your data.

Retention period

Generally, we will retain your data for the time strictly necessary to fulfill the purpose for which it was collected or, where applicable, for the legally established periods.

Data subject

Participants in the draw.

Data

Name, surname, email address, gender, and date of birth, and when required by the draw, voice and images.

Purpose

Manage your participation in the draw (including registration, communications regarding relevant aspects of the draw, prize selection, and delivery).

Legal basis

Execution of a contract.

Recipients or transfers

Your data may be shared with third-party service providers for the aforementioned purpose, such as Typeform and Easypromos, and social media.

International data transfers

Yes, Typeform transfers your data to the US, which implements appropriate mechanisms to ensure the security of these transfers.

Retention period

Generally, we will retain your data for the time strictly necessary to fulfill the purpose for which it was collected or, where applicable, for the legally established periods.

For non-winning participants, their data will be retained until the end of the draw. For winners, their data may be retained for an additional period, as required to process the delivery of the prize and comply with applicable legal obligations.

Data subject

Event attendees and social media users who interact with Roig Arena profiles.

Data

Identifying data (name, social media username) and images.

Purpose

Address queries or concerns raised by users;

Disseminate images, videos, or other content related to events organized;

Publish and manage draws.

Legal basis

Legitimate interest in managing Roig Arena's presence on social networks, promoting its activities, and providing customer service.

Recipients or transfers

Service providers such as Meta.

International data transfers

Meta may transfer your data to other countries, such as the United States where one of its data centers its located or to other countries where its service providers are located.

Retention period

Generally, we will retain your data for the time strictly necessary to fulfill the purpose for which it was collected or, where applicable, for the legally established periods.

Data subject

Suppliers.

Data

Identification and contact information (first name, last name, email address) and financial data.

Purpose

Establish and manage the contractual relationship with our suppliers.

Legal basis

Execution of pre-contractual measures and execution of a contract.

Recipients or transfers

Service providers, such as Sage.

International data transfers

Sage may transfer your data to its servers in the United States. Sage uses mechanisms that guarantee the protection of your data.

Retention period

Generally, we will retain your data for the time strictly necessary to fulfill the purpose for which it was collected or, where applicable, for the legally established periods.

Data subject

Website users.

Data

Identification and contact details (email, name).

Purpose

Respond to your requests for more information about the programs and services we provide, using available means, such as the online form, email (eventos@roigarena.es), contact phone numbers, and WhatsApp Web.

Legal basis

Consent.

Recipients or transfers

Service providers, such as Meta or Tess Quality, Landbot, Agencia Lobo.

International data transfers

In case of contact via WhatsApp Web. Meta may transfer your data to other countries, such as the United States where one of its data centers its located or to other countries where its service providers are located.

Retention period

Generally, we will retain your data for the time strictly necessary to fulfill the purpose for which it was collected or, where applicable, for the legally established periods.

Data subject

Website users.

Data

Identification information (full name and email address).

Purpose

Answer questions related to ticket purchases (requesting invoices, modifying tickets, resolving reported issues, etc.).

Legal basis

Consent.

Recipients or transfers

Service providers: Landbot.

International data transfers

No international transfers are made.

Retention period

Generally, we will retain your data for the time strictly necessary to fulfill the purpose for which it was collected or, where applicable, for the legally established periods.

Data subject

Event attendees, car park and app users, and any other users listed in our database.

Data

Identification and contact information (full name and email address).

Purpose

Respond to requests about the exercise of rights.

Legal basis

Comply with a legal obligation.

Recipients or transfers

No data shall be transferred to third parties, unless there is a legal requirement to do so.

International data transfers

No international transfers are made.

Retention period

Generally, we will retain your data for the time strictly necessary to fulfill the purpose for which it was collected or, where applicable, for the legally established periods.